Why you can trust TIG
What happens to your work, your credits and your data — in plain language.
Fair billing
See the cost first, pay only for completed work, and failed jobs refund automatically.
Careful data handling
Private projects, no sale of personal data, and many tools that never upload your file.
Checked quality
Every result is validated before it is shown as a success.
Billing practices
- You see the credit cost and your balance before any paid job runs.
- Multi-step workflows show a maximum up front. Credits are held, then only completed steps are charged; unused credits return to your balance.
- Failed generations restore their credits automatically.
- Every payment is protected against double charges: repeat clicks, refreshes and payment-provider retries never add a second charge or duplicate credits.
- Your full credit history is at Account → Credits. Subscriptions can be cancelled anytime from your account.
- Payments are processed by Stripe. TIG never sees or stores your card number.
- Prices come from one official price list, so the price you see on Pricing is the price you are charged at checkout.
Data handling
- Generation runs through our servers and trusted AI providers; provider keys never reach your browser.
- Many free tools (resize, crop, convert, compress) run entirely in your browser — the file never leaves your device.
- Analytics record which tools are used and whether jobs succeed, never your prompt text or file contents.
- Access rules on our database keep your projects, jobs, payments and tickets visible only to you (and our support team when you ask for help).
Reliability & quality checks
- Every finished image or GIF gets a TIG Quality Check: export validity, real animation, frame count, transparency, edge stability, loop smoothness, dimensions and file size.
- Outputs that fail a check are labeled as failed — never shown as a success.
- Warnings point to the exact frames that should be reviewed, so you can fix or regenerate them.
- If a result is not right, tell us with "Something's off" — qualifying bad outputs are refunded or sent for a fix.
Privacy
- We never sell your personal data.
- Files you upload for support are stored privately.
- Generated outputs are stored at unlisted links. Anyone you share a link with can open that file, so share links carefully.
- Content may be used to improve TIG models, as described in our Terms.
Project safety
- Your work is saved to a project as you go: source files, versions, settings and job progress are stored on our servers, not only in your browser.
- Refreshing, closing the tab or losing connection does not lose a running job. Reopen your Workspace to continue.
- Projects, jobs and sessions are private to your account. Other users cannot list or open them.
Support
- Report a problem from any result or error with one click — the job, project and technical details are attached for you.
- You can contact support without an account. Every ticket gets a number you can track under My Tickets.
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